PRIVACY POLICY

Last updated: March 2026

Kounteroffer ("we," "us," or "our") operates kounteroffer.com. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

1. Information We Collect

We collect information you provide directly to us:

• Email address and password when you create an account
• Payment information processed securely through Stripe (we never store your card details)
• Listing text and negotiation content you submit to our AI coaching tool
• Communications you send us directly

We also automatically collect certain information when you use our service:

• Usage data such as pages visited, features used, and time spent
• Device and browser information
• IP address and general location data

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Kounteroffer service
• Process your subscription payments through Stripe
• Send you transactional emails such as receipts and account notifications
• Respond to your questions and support requests
• Analyze usage patterns to improve our AI coaching quality
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Stripe — to process subscription payments securely
• Supabase — to store your account data securely
• Anthropic — your listing content is processed by Claude AI to generate coaching responses
• Law enforcement or government authorities when required by law

We require all third-party service providers to maintain appropriate security standards and only use your data to provide their services to us.

4. Data Retention

We retain your account information for as long as your account is active. Listing content submitted to the AI tool is processed in real time and is not permanently stored by us. You may request deletion of your account and associated data at any time by emailing [email protected].

5. Cookies

We use essential cookies and local storage to keep you logged in and maintain your session. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect your ability to use the service.

6. Security

We take reasonable measures to protect your information, including HTTPS encryption on all pages and secure authentication through Supabase. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Kounteroffer is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt out of non-essential communications

To exercise any of these rights, contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
[email protected]
Kounteroffer — kounteroffer.com